FAQs

We’re here to help answer your questions!

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Frequently asked questions

Everything you need to know about the product and billing

How do I sign up to become a member?

You can sign up through our website or on the app when you apply for a gig, a pop up will appear or when you click on the gear icon you have the option to upgrade your members. We recommend upgrading before December while it’s still 50% off!


Can we pay users through the app?

Not yet! We are aiming to have this feature out by end of year. Eventually you will be able to book a creator, send payment in escrow and it be released when the project, event or service is complete.


Is this a networking app?

Yes, you can try us for free for 30 days. If you want, we'll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.


Is the app free?

Yes, the app is free to download. We have in app purchases available for premium features.


I’m based in Atlanta, can i match with users in Miami?

Of course! You are able to connect with those local or in different cities. Many of our users travel so we recommend building a network where you see fit.


What is the cancellation or refund policy?

Once you sign up for the membership you have until the next billing cycle to cancel. You can manage your subscriptions through your settings on your device.


How do I know if I got booked?

Currently Gig posters will contact you if they’re interested. We are adding more features to make it easier for Gig posters to automatically notify users if they were or weren’t selected.


Let’s help establish your network with our community benefits and opportunities.

Get to know us

We’re just getting started

Jem Social is growing fast, and we are always looking for passionate, dynamic, and talented individuals to join our platform.

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